Shipping policy

Thank you for shopping with Charmed Gems Studio! We carefully prepare each order and want your purchase to arrive safely and beautifully.

Order Processing

Orders are typically processed within 3-5 business days, excluding weekends and holidays. During holidays, sales, new product launches, or other high-volume periods, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping

Charmed Gems Studio currently ships within the United States. Available shipping methods and shipping costs will be displayed at checkout before you complete your purchase.

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed and shipped. Charmed Gems Studio cannot guarantee carrier delivery dates.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible at hello@charmedgemsstudio.com if you notice an error in your shipping information.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Lost, Delayed or Missing Packages

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery. If you believe your package has been lost, contact us at hello@charmedgemsstudio.com and we will help you determine the appropriate next steps.

If tracking shows an order as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier. You may also contact us for assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact hello@charmedgemsstudio.com as soon as possible. Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.